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Store Polices

SHIPPING

Please note that our shipping rates are by weight and box size, based on real-time carrier costs. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Shipping is available on orders $200 and over to the lower 48 states only. Excludes half sheet glass and 20"x20" (aka "large sheet glass"), 5lb frit jars, and extra large molds. However, we will pay for ½ the shipping charge by issuing a refund after the order is placed. AK and HI and international shipments excluded. Kilns, Covington Equipment and machinery are not included in Free Shipping unless otherwise specified. Kilns and Covington Equipment must be ordered separately from other products and do not count towards the Free Shipping offers. Other exclusions may apply. 

Large sheet glass is excluded from free shipping offers. The Glass Underground will refund half of all shipping costs that the customer pays if the order includes large sheet glass.

To make sure we can continue to give you the best deals, Free Shipping on orders $200 and over will be sent by the shipper of our choice. If you wish to expedite your package using a specific shipper or method, please select that method at checkout or we will invoice you for the difference.

Pre-Ordered items may be subject to additional charges if shipped separately from in-stock products.

Half sheets or 20”x20” sheets of glass are subject to a 2-sheet ordering minimum. Glass handling fees still applicable to free shipping orders. 

FREIGHT FORWARDING

The Glass Underground won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that The Glass Underground isn't able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. Goods lost after being received by you or the freight forwarder will be your responsibility.

GLASS HANDLING FEE

All Bullseye Sheet Glass purchases require one Glass Handling Fee of $8.50 added to your cart for every eight 1/2 and/or 20” x 20” sheets. 1/4, 10" x 10", 5" x 10", 5" x 7" and sample size glass sheets do not require a handling fee. 

This fee will be billed via PayPal if it's not in your cart.

Half sheets or 20”x20” sheets of glass are subject to a 2-sheet ordering minimum. Glass handling fees still applicable to free shipping orders. 

For questions or comments please use the "Contact" page.

RETURNS

All claims must be made within 30 days of shipping date and accompanied by the invoice. With this in mind, please open your package upon receipt to inspect the contents and status of your items.

Please email us for a return authorization number before shipping any goods back to us via the contact form on our website. No returns will be accepted without authorization.

All items must be returned undamaged and in working order to receive a full refund to your original payment method. If there is any damage, we will deduct the cost of the damaged item from your refund. If you're returning glass sheets or ceramic molds, please go to a shipping center and have them help you safely and securely package your returned items. Returns may be subject to a $10 restocking fee.

We will pay return shipping charges only on defective items or items we've shipped by mistake. We can email you a label, or you can send us the receipt for your return shipment and we'll reimburse you. All other returns must be shipped at your cost, including free shipping orders. Returns of free shipping orders will be charged shipping both ways, which will be deducted from the refund.

**If you have ordered equipment, kilns, machines, or tools (cutters, nippers, pliers, etc), please open and test immediately. Some items may be under warranty and if left for months, you may not have any recourse from the manufacturer.

If you have any defective equipment, machines, tools or kilns, please notify us ASAP and we will contact the manufacturer if the item is under warranty. 

DAMAGED ITEMS

If you receive damaged items due to a damaged package, please notify the carrier immediately. In some cases, the insurance on the package from the carrier may cover the damage. Please do not ship back to us, but send us photos of the damaged goods and the box so we can assist you in finding the best way to handle the situation. Keep the box and all packaging materials. 

Broken glass will be refunded to your original payment method and you may re-order. 

Please note that there are no returns on special order, clearance, or overstock items - all sales on these items are final.

Please do not send your purchase back to the manufacturer. 

VOLUME DISCOUNT

(Formerly Wholesale) See our Volume Disocunt article!

We offer a total discount of 40% off retail prices on qualifying orders of Bullseye Glass Products sold at $600 or over. Please note that this is not 40% off your total, but 40% off the Bullseye retail price. 

Sale items are not eligible for further discounts but apply to the total.

Discount will be given as a refund after the order has been shipped. This is a manual process so we appreciate your patience

This offer cannot be combined with any other offers including discounts or rewards points. Volume discount orders are not eligible for reward points.

SALES & DISCOUNTS

Sales cannot be combined with any other discounts including, but not limited to: Rewards Points Coupons, Volume Discounts, and other coupons.

If any of these are used in combination with a sale, we will cancel out the additional discount and issue a PayPal invoice for the difference. 

REWARD POINTS

Points are awarded for online and in-store purchases.

You will be awarded one point per dollar spent. 

Points cannot be awarded for workshops, open studio, kiln rental, Bullseye crate orders, volume discount orders, or equipment such as kilns and cold working machinery. These points will be manually removed from your account.

Points can be redeemed for $5, $10 or $20 off, depending on the number of points accrued. If items are returned, the point value of that item will be deducted from the total.

Reward points expire a year after they are awarded.

WORKSHOP POLICIES

All participants will be required to sign a liability waiver in order to participate in a workshop. 

A 50% deposit is required to reserve your place in all workshops. The balance is due 45 days prior to the workshop date. 

Participants who must cancel may do so up to 45 days before workshops begin and will receive a full refund. Cancellations received less than 45 days prior to the workshop date will be credited towards another workshop, less a $100 re-booking fee, if we can fill your spot from our waiting list. Cancellations less than 14 days before the workshop begins will not receive any refund or credits.

All cancellations must be in writing to theglassunderground@gmail.com

There is no need to bring anything. All tools & materials are provided.