Help Center

You ordered half sheets or 20" x 20" sheets of glass. These are not included in our free shipping offer, but you will receive a refund of half your shipping costs when you order large sheet glass. Also, larger products such as Kilns and Coldworking Equipment are exempt from free shipping. In these cases, there is a flat fee for freight.

More than likely! Email us if our cart isn't allowing you to use your address. We are adding countries one-by-one, so yours may not be available yet. Currently shipping to: US, Canada, Australia, Ireland, Israel, Germany, Netherlands, New Zealand, Sweden, Switzerland, United Kingdom

Yes, but only for larger sheets of glass. For every eight (8) sheets of glass that are half sheet size or 20" x 20", we charge one Glass Handling Fee of $8.50 to cover the added cost and time of packaging glass so it arrives intact!

Please contact us immediately, with photos of your box, the glass, and keep a hold of your box, packaging, and products. We will refund the cost of the broken products (in some cases, we will issue a partial refund), and if necessary use your photos to file a claim with the carrier. The carrier may call to do an inspection so please keep your box, broken items, and packing materials on hand.

We buy in bulk! For some of our most popular colors, we buy 40-lb buckets and decant them into smaller 1 lb and 5 oz jars. This allows us to pass on incredible savings to you! Rest assured the only glass we sell is genuine Bullseye Glass. Feel free to call or email us if you have any other questions!

We only carry and sell Bullseye Glass, as we are a Bullseye Kiln Glass Resource Center. COE or Coefficient of Expansion refers to the rate of expansion of glass when heat is applied. To prevent undue stress and breaks, you should always use glass with the same COE. Bullseye glass has all been tested compatible with Bullseye glass. If you want to use another COE 90 glass with Bullseye, it's always good to test. We cannot guarantee compatibility between Bullseye glass and other glass labeled COE 90. 

We have a whole post dedicated to our Volume Discount - 40% off Bullseye Retail Pricing for orders $600 or over of qualifying, non-sale Bullseye Products. No business license or tax ID necessary. The discount is given in the form of a refund after your order has shipped. No rewards points, or other discounts can be combined with the Volume Discount.

We discount Bullseye products every day. We issue an additional discount, bringing the effective total discount of your qualifying Bullseye Products to 40% off Bullseye Retail Prices. The discount applies to non-sale Bullseye products only, and the $600 limit is based on our prices.  If your order includes sale items, and meets the $600 order minimum, you will receive a discount on the non-sale items on your order. If your sale items are below 40% off Bullseye Retail, we will add an additional discount to bring those up to the 40% off Bullseye Retail prices. 

Once enrolled, one point is awarded for every dollar you spend (products like Kilns, Coldworking Equipment, workshops, open studio are not eligible for points and will be manually removed from your account). Earn 250 points and you can redeem it for a $5 discount code. 500 gives you $10, and 1000 points gives you $20! We have a detailed article on how to redeem your points.

Points cannot be awarded for workshops, open studio, kiln rental, equipment such as kilns and cold working machinery. Points cannot be awarded for Volume Orders. Points will be manually removed from accounts that have ordered equipment, kilns or are volume orders.