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Store Policies

SHIPPING

Please note that our shipping rates are by weight and box size, based on real-time carrier costs. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Shipping is available on orders $250 and over to the lower 48 states only. Orders containing 20 x 20’s, 1/2 sheets, 5-10 pound jars, oversized items (16” or larger), volume discount orders, Kilns, Covington Equipment and machinery are not included in Free Shipping unless otherwise specified. Kilns and Covington Equipment must be ordered separately from other products and do not count towards the Free Shipping offers. Other exclusions may apply. 

To make sure we can continue to give you the best deals, Free Shipping on orders of $250 and over will be sent by the shipper of our choice. If you wish to expedite your package using a specific shipper or method, please let us know.

Good news, our Glass Handling Fee has been dIscontinued!

**When ordering 20x20's or 1/2 sheets, we require a minimum of 2 sheets. This helps prevent damages.**

Pre-Ordered items may be subject to additional charges if shipped separately from in-stock products.

For questions or comments please feel free to reach out.

**When placing multiple orders, you must tell us in the note field that you want your orders combined. We cannot be held responsible for not combining the orders without notice.**

VOLUME DISCOUNT

We offer a 40% discount on Bullseye products when you order $700 or more! The following exclusions apply: 

  • Circles
  • Water Jet Cuts
  • Exclusive powder blends and frit mixes
  • 10 Stringer packs
  • 1 oz. Confetti packs 
  • Millefiori
  • Non-Bullseye product

Please note that the 40% is discounted from Bullseye’s retail price, not the subtotal of your order. 

**Free shipping is not available on volume discount orders. Our system is not equipped to differentiate these orders from regular orders. We may have to invoice you additional shipping charges.** 

RETURNS

All claims must be made within 30 days of shipping date and accompanied by the invoice. With this in mind, please open your package upon receipt to inspect the contents and status of your items.

Please email us for a return authorization number before shipping any goods back to us via the contact form on our website. No returns will be accepted without authorization.

All items must be returned undamaged and in working order to receive a full refund to your original payment method. If there is any damage, we will deduct the cost of the damaged item from your refund. If you're returning glass sheets or ceramic molds, please go to a shipping center and have them help you safely and securely package your returned items. Returns may be subjected up to a $10 restocking fee.

We will pay return shipping charges only on defective items or items we've shipped by mistake. We can email you a label, or you can send us the receipt for your return shipment and we'll reimburse you. All other returns must be shipped at your cost, including free shipping orders. Returns of free shipping orders will be charged shipping both ways, which will be deducted from the refund.

**If you have ordered equipment, kilns, machines, or tools (cutters, nippers, pliers, etc), please open and test immediately. Some items may be under warranty and if left for months, you may not have any recourse from the manufacturer.

If you have any defective equipment, machines, tools or kilns, please notify us ASAP and we will contact the manufacturer if the item is under warranty. 

DAMAGED ITEMS

If you receive damaged items due to a damaged package, please notify the carrier immediately. In some cases, the insurance on the package from the carrier may cover the damage. Please do not ship back to us, but email us us photos of the damaged goods and the box so we can assist you in finding the best way to handle the situation.

Keep the box and all packaging materials. 

Broken glass will be refunded to your original payment method and you may re-order. 

Please note that there are no returns on special order, clearance, or overstock items - all sales on these items are final.

Please do not send your purchase back to the manufacturer.

ORDER CANCELATIONS

Orders canceled after 24 hours will be subject to a 20% cancelation fee. 

WORKSHOP POLICIES

All participants will be required to sign a liability waiver in order to participate in a workshop.

A 50% deposit is required to reserve your place in all workshops. The balance is due 45 days prior to the workshop date.

Participants who must cancel may do so up to 60 days before the workshop begins and will receive a full refund. Cancellations received less than 60 days prior to the workshop date will be credited towards another workshop if we can fill your spot from our waiting list, less a $100 re-booking fee. If we cannot fill your spot, your deposit will be forfeited. Cancellations less than 14 days before the workshop begins will not receive any refund or credits.

All cancellations must be in writing to theglassunderground@gmail.com.

There is no need to bring anything to our workshops. All tools & materials are provided.

GIFT CARDS

Gift cards may not be used for workshops, machinery or kilns. Redemption is for our regular product line only and cannot be used on products already on sale.

 

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